Refund and Returns Policy

Overview

At darestore, we are committed to providing high‑quality products and a satisfying shopping experience. This Refund and Returns Policy explains your rights and responsibilities when returning or requesting a refund for an order placed on www.darestore.store.

Eligibility for Returns

General Conditions

• Items must be returned within 30 calendar days from the date of delivery.
• Products must be unused, unworn, and in their original packaging, including all tags, accessories, and documentation.
• Return requests for personalized, custom‑made, or final‑sale items are not eligible for a refund unless the item is defective or damaged.

Defective or Damaged Items

If you receive a defective or damaged product, you must notify us within 7 days of receipt. Provide a clear description of the issue and, when possible, photographic evidence. We will arrange a replacement or a full refund at no additional cost to you.

Return Process

How to Initiate a Return

To start a return, please follow these steps:

1. Contact our Customer Support team at [email protected] or call +1 (380) 419-6538. Include your order number, the item(s) you wish to return, and the reason for the return.
2. Our team will provide a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us.
3. Package the item securely, include the RMA number inside the package, and ship it to the address provided in the return instructions.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except when the return is due to a defect, error on our part, or a damaged shipment. In such cases, we will provide a prepaid shipping label.

Refunds

Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement, depending on your card issuer.

Refund Amount

• Full purchase price, including applicable taxes, will be refunded for eligible returns.
• Original shipping charges are non‑refundable unless the return is a result of our error or a defective product.

User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the received items promptly and report any issues within the specified timeframes.
• Follow the return instructions precisely, including using the RMA number and shipping to the correct address.
• Ensure that returned items are securely packaged to prevent further damage during transit.

Legal Disclaimer

darestore reserves the right to amend this Refund and Returns Policy at any time without prior notice. Changes will be posted on this page and become effective immediately upon publication.

This policy does not affect any statutory rights you may have under applicable consumer protection laws.

Contact Information

If you have questions about this policy or need assistance with a return, please contact us:

• Email: [email protected]
• Phone: +1 (380) 419-6538
• Mailing Address: 1394 Northwest Elm Drive, Columbus, Ohio 43230, United States